WE OFFER FREE AS WELL AS PAID SHIPPING THROUGHOUT THE WORLD

Please allow 1-2 working days for your order to be dispatched. Normally orders placed before 1 PM GMT on a business day, we aim to ship the same day, providing card security checks are complete, the payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped on the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders might not be delivered to PO boxes or military addresses, rural addresses require one or more additional days to deliver. 

Orders requiring engraving or any customization will require additional time and will be shipped in 4-10 working days.

For shipments delivered, the customer’s state/country may charge CUSTOM / IMPORT Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

INTERNATIONAL ORDERS

  1. We ship across the globe. We ship via FedEx, UPS, DHL, and Aramex. We do not ship to any PO Boxes or APO addresses.
  2. For International Orders, you can easily pay through your Debit/Credit cards as well as Paypal. You can use the Paypal option to make payment through your Credit card also without creating any Paypal account.
  3. You can also pay through Bank Transfer or Western Union Money transfer or Moneygram Money transfer.
  4. Shipping charges are automatically added to your order at the time of checkout.
  5. Cancellation requests are accepted strictly within 24 hours of placing the order.
  6. Made on Order products usually takes 20-25 business days to dispatch.
  7. We try to dispatch the order as soon as possible but there can be a slight delay because of unavoidable circumstances. In case of delay (product not dispatched within the estimated time period), the customer is free to cancel the Order and Full amount will be refunded.
  8. As soon as your package ships, we will email you your package tracking information.
  9. International Orders are dispatched as soon as all the products in your order are ready with us. We don’t dispatch incomplete orders.
  10. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
  11. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

RETURN & REPLACEMENT POLICY

Last Updated January  1st 2021

Thank for your purchase.  We hope you are happy with your purchase. However if you are not  completely  satisfied  with your purchase for any reason , you  may return it to us for a full refund, store credit , or an exchange. Please see below for more information  on our return policy.                   

RETURNS

All  returns  must be  postmarked   within  seven (7) days  of the purchase  date. All returned items  must  be  in new and unused condition, with all original  tags and labels  attached.                                                      

RETURN   PROCESS

To return and item, please  email customer   service at [email protected] .com to  obtain a Return Merchandise  Authorization  (RMA)  number . After   receiving  a RMA number, place the item securely  in  its original  packaging and Purchase  Invoice,  Tags, Complete Product (Unused) and anything  else  received in the parcel  along with the product, and mail your return   to the following  address :

M/s  Pour  Femme

Attn :  Return

RMA#

C  41, Basement,  Central  Market,

Lajpat  Nagar II

New  Delhi,   Delhi 110024

India                                                                                     

Please  note, you will  be responsible  for all return  shipping  charges. We strongly recommend   that you  use a  trackable (Indian Post)  method to mail your  return.

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return or exchange. Please allow at least seven to ten (7 – 10)  days from the receipt of your item to process your return or exchange. Refunds may take  1-2 billing cycles to appear on your credit card  statement,  depending  on your credit card  company   We will  notify   you by  email  when your return has been

EXCEPTIONS

The  following  items cannot be returned  or exchanged :

*   All other items  (Not under discount  scheme)

For  defective  or  damaged  products,  please  contact  us at the customer   service  number  below  to arrange a refund  or exchange

PLEASE NOTES

*      Sale item  are  FINAL SALE  and cannot  be returned

QUESTIONS

If you have any questions  concerning  our return  policy , please contact us at :

011-41080060

[email protected]

This return  policy was  created  using